Welcome to Course Evaluations!  Please take advantage of this page to direct you to all of the necessary resources and information you need to successfully transition into the role of Site Administrator.  If you have any questions, please reach out to your Campus Labs consultant!

*If your campus is new to using Course Evaluations, you can learn more about the implementation process and your role in our Implementation guides for campuses using IDEA and those not using IDEA

Who is who? 

  • Campus Labs Consultant: Your Campus Labs Consultant is an expert in the day-to-day aspects of the Course Evaluations platform, how to use it, and the ins and outs of getting it set up.  This individual is your main point of contact at Campus Labs. 
  • IDEA Consultant (if applicable): Your IDEA consultant can answer questions about the IDEA Instruments, the Aggregate Data File (ADF), the Unit Summary Report data, Faculty Development, and other aspects of the tool that are directly related to the IDEA SRI. 
  • Campus Labs SupportOur support team responds primarily to technical troubleshooting with Course Evaluations You can contact them via ticket, phone, or chat (see below). 
  • Account Manager: The Account Manager will work to support your campus through the renewal process, help you explore expanding your portfolio of Campus Labs solutions, and guide you through the contractual process of renewing or adding to your agreement with us. 

Who’s Who at Your Campus? 

  • Site AdministratorThis product-specific role is responsible for the maintenance of Course Evaluations, including contributing to controlling settings, determining users and permissions, and understanding the detailed functionality of the tool.  The Site Administrator is responsible for communicating choices concerning the platform to relevant stakeholders on campus. We recommend that there are between 1-3 Site Administrators for Course Evaluations. Sometimes, a campus distributes these duties over 2 - 3 people. For instance, a subject-matter expert in Institutional Effectiveness or Academic Affairs and an administrative assistant for support and maintenance. 
  • Data Manager: Your Data Manager is an individual on your campus responsible for extracting the required data from the Campus Source System and transferring it to Campus Labs.  This person will have a thorough understanding of the selected exchange type (sFTP, API or Manual) as well as have access and familiarity with the SIS, EPR or other source system which data will be extracted from. If you need assistance in identifying your data manager, please contact your Campus Labs consultant. 


How to contact support: 

  • Email Form 
  • Phone: 716-270-0000 (8 am - 8 pm EST) 
  • Chat by selecting any of our support site resources (9 am – 5 pm EST) 


Course Evaluations Help Center: 


  • Many common questions about using CE can be found on our support site.  The site is divided into four main categories: Getting Started; Using Course Evaluations; Best Practices; and Videos. 
  • Getting Started contains information on site configuration and setup. Although your campus has already implemented Course Evaluations, it may be useful to understand the implementation process so you can familiarize yourself with how your site is configured and understand the decisions that were made in the implementation process. In this section, you will also find information on how to set up new users, including report administrators or setup administrators. 
  • Using Course Evaluations is a robust resource full of information on the day-to-day usage of the tool. This section also contains information for faculty usage, accessing reports, and administration setup. 
  • Best Practices contains resources for maximizing the value of Course Evaluations on your campus. This is where you will find information on how to boost response rates, how to talk about course evaluations on campus, and other useful materials. This is also where you can find information about our data security. 
  • The Videos section contains all video resources for Course Evaluations.  We have recorded a wealth of videos on best practices, as well as instructional videos, to accommodate the various needs and learning styles of our member campus end users.   

Glossary of Terms 

  • Academic Terms: Academic Terms can also be referred to as semesters. Typically identified as Spring, Summer, Fall, or Winter with the year identifier, Academic Terms are used in the Course or Section import to identify when the course is to be assessed. 
  • Administrations: An administration may also be referred to as a session or survey. Administrations can be set up for 5-week, 8-week, 16-week courses, etc. The system allows for multiple administrations to run concurrently to accommodate rolling administrations. 
  • Course Section Attribute: Course Section Attributes identify information about the course section such as the type (Lab, Lecture, Online), the time in which the course section is assessed, or the location of the course. Attributes can be used for question assignment and administration creation. 
  • Cross Listed Course: All students who are enrolled in a cross-listed section, regardless of the subject listing through which he or she may have enrolled, experience the same course. Cross-listed course sections are combined together for reporting purposes. 
  • Evaluation: An evaluation is also referred to as a questionnaire or instrument. Evaluations are groupings of questions that can be asked collectively, or by college, department, program, or course section attribute. A core set of questions is not required but is recommended. 
  • Faculty Role: This role has two different applications within the Course Evaluations system:  
    • Accessible through instructor enrollments import: Utilized for question assignment. Used to identify the faculty as Primary, Secondary, or Teaching Assistant. Questions are then assigned by type so that a different set of questions may be asked about a Primary faculty than the Teaching Assistant. Faculty Types are identified in the Instructor import. 
    • Accessible when establishing permissions on the front-end: Identifies what the role(s) of a user are on campus. Typically used to identify full-time faculty, part-time faculty, and/or tenure-track faculty. 
  • Organizational Unit: Organizational Units are used to identify areas within the institution for question assignment and reporting access. An example of an organizational unit might be College of Arts and Sciences --> Foreign Languages --> French.
  • Part of Term: A Part of Term is also referred to as an intersession. It is typically used to identify groups of accelerated course sections that might need to be evaluated on a different schedule than the majority of full-term course sections. 
  • Report Administrator Role: Report Administrator Roles are used to identify anyone who has access to instructors reports in a given organizational unit. Roles can include, but are not limited to, Department Chair, Dean, Provost, or Administrative Assistant. 


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